Privacy

If you use Lead On Duty

• Your website. The address you paste and the public pages we read from it.
• Your details. Your email address, your business postal address, and the sender name and title you give us.
• Google connections. Our operator connects dedicated sending mailboxes. Customers may separately connect a calendar when choosing meetings. We store the connected email address and an OAuth refresh token to maintain each connection, and temporarily cache access tokens. We do not receive or store your Google password. See Google user data below for the permissions and information used.
• Payment. Our payment provider takes your card details. We never see or store them. We keep a record of the credit you bought and spent.
• Technical data. A one-way hash of your IP address to enforce demo limits, and a cookie that keeps you signed in for up to 30 days.

If we contacted you

You received an email because a Lead On Duty customer believes their product is relevant to your work. We hold your name, job title, work email, company and the public page an email refers to. This comes from public business listings, from your organisation’s own website, or from a contact list the customer uploaded and confirmed they may email. We rely on the legitimate interest of business outreach, and you can opt out at any time.

• Use the unsubscribe link at the foot of any email, or reply asking to be removed.
• We then keep your address on a suppression list, only so that you are never contacted again.
• To ask what we hold or to have it erased, email care@hypebrands.in.

How we use it

• To read your site, build your buyer groups and write your emails.
• To send those emails, handle replies, book meetings and brief you before the call.
• To verify that addresses are real before sending.
• To sign you in, keep the service secure and meet our legal duties.

Who handles it

We share data only with the companies that run the service for us, and only what each one needs:

• Hosting and database providers.
• Anthropic, whose API drafts emails and classifies campaign replies. Relevant reply text, campaign email text and business context are sent to this provider for these features.
• B2B data and email verification providers.
• Google, for mailboxes and calendars.
• Our email and payment providers.

We do not sell personal data. Some of these companies are outside your country, including in the United States.

Google user data

Lead On Duty's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Gmail and Calendar data only to send your campaigns, handle their replies and book your meetings. We do not use it to train AI models, and people do not read it unless you ask us to or the law requires it.

Gmail permission allows sending mail and reading mailbox messages. The service reads incoming message headers and bodies to identify replies to campaigns, then stores matched replies and their classifications in the customer's account. Relevant campaign reply text is processed by Anthropic as described above. Unrelated inbox messages are not retained as campaign replies. The dedicated mailbox should not be used for unrelated personal correspondence.

Calendar permission is requested separately. When connected, we check free/busy availability in the primary calendar and create meeting events with the agreed time and attendees. Calendar access is optional: interested leads and contact lists do not require it, and meeting customers can instead supply a booking link.

You can revoke a connection from your Google Account connections by selecting Lead On Duty and removing its access. This stops further access through that connection; it does not itself erase data already stored by Lead On Duty. To request removal of stored connection tokens or account and campaign data, email care@hypebrands.in from your account address. We verify the request before deleting data and retain suppression records needed to honour opt-outs.

How long we keep it

• Sign-in links last 20 minutes and work once.
• Email verification results are kept for 90 days.
• Account and campaign data stay while your account is open. Ask us to delete them at any time.
• Suppression entries are kept so opt-outs stay honoured.

Your rights

Depending on where you live, you can ask to see, correct, export or delete your data, or object to how we use it. You can also complain to your local data protection authority. Email care@hypebrands.in and we will respond.